The Equality Act 2010 duty to make reasonable adjustments — a positive obligation owed to disabled people, with no justification defence once a failure is shown.
Unlike most discrimination claims, this one demands action: an employer or service provider who stands still when a barrier exists may already be in breach. This chapter opens with the nature of the duty and who can claim, then works through the statutory definition of disability — substantial and long-term adverse effects, and the treatment of medication. It moves on to the elements of a claim and the three barriers that trigger the duty, including provisions, criteria and practices, before contrasting the knowledge an employer needs with the anticipatory duty owed by service providers. It closes with the factors that make an adjustment reasonable, the shifting burden of proof, and the remedies a tribunal can award.
