Terms of service

Last updated: 16 April 2026

These terms of service (the “Terms”) are a contract between you and us governing your use of Quava. By creating an account, accessing the service, or paying for a subscription, you agree to be bound by these Terms. If you do not agree, do not use Quava.

1. Who we are

Quava is a trading name of Index Education Limited, a company registered in England and Wales (company number 16454016), with its registered office at 58 Chaucer Road, London SE24 0NU, United Kingdom. In these Terms, “Quava”, “we”, “us” and “our” mean Index Education Limited.

You can contact us at team@quava.app.

2. Eligibility

You must be 18 or older and resident in the United Kingdom to use Quava. By using the service you confirm that both are true.

3. Your account

You must create an account to use most features. You are responsible for keeping your account credentials secret and for all activity that takes place under your account. You must notify us immediately at team@quava.app if you suspect your account has been accessed by anyone else.

Accounts are personal to you and may not be shared, transferred, sold, lent, or made available to any other person. See Section 10.

4. The service: free tier, paid tier, and trials

Quava is offered on the following basis:

  • Free tier — limited access to features, with usage restrictions that we set and may change from time to time. No payment is required.
  • Paid tier — full access subject to these Terms and any plan-specific limits described on our pricing page. Plans are offered on monthly, three-monthly, six-monthly, and annual terms.
  • Free trial — from time to time we may offer a free trial of the paid tier (typically seven days). Trials are offered at our discretion and may carry usage restrictions that differ from a full paid subscription. We may modify or withdraw trials at any time.

Current pricing, plan inclusions, and any active trial offer are shown on the Quava pricing page. We may change prices for new billing periods on reasonable notice; existing subscriptions continue at the price in effect when they were last renewed until the next renewal.

5. Auto-renewal and how to cancel

All paid subscriptions renew automatically at the end of each billing period (monthly, three-monthly, six-monthly, or annual) at the then-current price for the same plan, unless you cancel before the renewal date.

You can cancel auto-renewal at any time from the billing settings inside your account. Cancellation takes effect at the end of your current paid period: you continue to have full paid access until that period ends, and you will not be billed again. We do not give partial or pro-rata refunds for the unused portion of a paid period.

6. Payment

All payments are processed by Stripe. By providing payment details you authorise us (acting through Stripe) to charge the applicable fees, including any taxes, on each renewal date. If a payment fails we may suspend your access until it is resolved.

7. Your right to cancel and waiver of cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK normally have a 14-day right to cancel an online purchase. That right does not apply to digital content supplied otherwise than on a tangible medium where:

  • the consumer has given express consent to the supply beginning before the 14-day cancellation period ends, and
  • the consumer has acknowledged that this consent causes the cancellation right to be lost.

Quava is digital content supplied online. By starting your paid subscription (including any free trial that converts to a paid subscription) you expressly request that we begin supplying the service immediately, and you acknowledge that doing so means you lose your statutory right to cancel and obtain a refund under the 2013 Regulations.

This Section 7 does not affect your other statutory rights as a consumer (see Section 16).

8. Refunds

Outside your statutory rights, all fees are non-refundable. We do not provide refunds for:

  • partial use of a billing period;
  • unused features, content, or time remaining on your subscription after cancellation;
  • downgrade between plans during a billing period;
  • inability to use the service for reasons within your control (including loss of internet access, incompatible devices, or forgotten credentials); or
  • failure to achieve any particular study or examination outcome.

Where you are entitled to a refund as a matter of law, we will provide it using the same payment method you used to pay.

9. Acceptable use

You must not, and must not attempt to:

  • use Quava for any unlawful, fraudulent, or harmful purpose;
  • interfere with or disrupt the integrity or performance of the service, including by submitting malicious code, conducting penetration tests without our prior written consent, or generating excessive load;
  • attempt to gain unauthorised access to any part of the service, another user’s account, or our underlying systems;
  • reverse engineer, decompile, or disassemble any part of the service except to the extent permitted by mandatory law;
  • harass, threaten, or abuse other users or our staff, or submit content (including AI prompts) that is illegal, hateful, or otherwise objectionable.

10. Account sharing is prohibited

Your account is for your own personal use only. You must not share your account, your password, or your access with any other person, and you must not allow any other person to use your account at any time. Concurrent sessions from materially different locations or devices may be treated as evidence of account sharing.

We may suspend or terminate your account immediately, without refund, if we reasonably believe you are in breach of this Section 10.

11. Scraping and automated access are prohibited

You must not, and must not authorise or permit any other person to:

  • access the service or any part of it (including any revision notes, multiple-choice questions, flashcards, or other content) using any automated means, including any robot, spider, scraper, crawler, headless browser, AI agent, or extraction tool;
  • copy, reproduce, download in bulk, scrape, harvest, mirror, republish, sell, sublicense, or redistribute any of our content in whole or in part, in any format, by any means, and for any purpose;
  • use our content (including by way of fine-tuning, embedding, or retrieval-augmented generation) to train, evaluate, or operate any artificial-intelligence model or dataset;
  • circumvent, disable, or interfere with any security or access control we use, including rate limits and bot-protection measures.

Breach of this Section 11 is a material breach of these Terms. We will treat it as such and will pursue all remedies available to us, including immediate account termination without refund, injunctive relief, recovery of our enforcement costs (including reasonable legal fees), and damages, including statutory damages where applicable, to the fullest extent permitted by law. The cap on our liability in Section 17 does not limit your liability to us under this paragraph.

12. Our content and your licence to use it

All content made available through Quava — including revision notes, multiple-choice questions, flashcards, explanations, AI prompts and system instructions, the design and look-and-feel of the service, and the Quava name and logo — is owned by us or our licensors and is protected by copyright, database rights, trade-mark rights, and other intellectual property rights.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our content solely for your own personal, non-commercial study for the SQE. Any other use is prohibited and is a material breach of these Terms.

13. Your content

You retain ownership of any notes, edits, comments, or other material you create using Quava (“Your Content”). By submitting Your Content to the service you grant us a worldwide, royalty-free, non-exclusive licence to host, store, process, transmit, and display Your Content for the purpose of providing the service to you. This licence ends when you delete Your Content or close your account, except to the extent we are required by law to retain it (see our Privacy notice).

You are responsible for Your Content. You warrant that you have all necessary rights to submit it and that it does not infringe any third party’s rights or breach any law.

14. No legal advice, no guarantee of accuracy, no guarantee of outcomes

Quava is a study aid. It is not legal advice, is not a substitute for legal advice, and must not be relied on as legal advice. Nothing in or generated by the service creates a solicitor–client or any other professional relationship.

Quava is not affiliated with, endorsed by, or approved by the Solicitors Regulation Authority (SRA), Kaplan, the Law Society, or any other regulator, examiner, or professional body.

The content on Quava is provided on an “as is” and “as available” basis. We give no warranty or representation, express or implied, that the content is accurate, complete, current, free from error, or up to date. Errors may exist anywhere in the content. The law changes constantly and we do not warrant that any part of the service reflects the current law at any given time.

You must not rely on Quava in any way for any purpose other than informal personal study. If you need to rely on a statement of the law, take advice from a qualified solicitor or consult an authoritative primary source.

We do not guarantee that you will pass the SQE, improve your score, or achieve any particular result by using Quava.

15. Beta status, availability, and changes

Quava is currently provided in beta. Features may change, break, behave unexpectedly, or be removed without notice. We provide no service-level guarantee and do not commit to any minimum uptime, response time, or support response time. Outages, data loss, and disruption may occur.

We may modify, suspend, or discontinue any part of the service at any time. Where we discontinue a paid feature you have paid for in advance, we will give you a pro-rata refund of the unused portion of fees attributable to that feature.

16. Your statutory rights as a consumer

Nothing in these Terms affects your non-excludable statutory rights as a consumer, including under the Consumer Rights Act 2015. Where we supply digital content to you, that content must be of satisfactory quality, fit for purpose, and as described, and we remain responsible to you in those respects regardless of these Terms.

17. Our liability to you

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of your non-excludable statutory rights as a consumer.

Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with these Terms or your use of the service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) £100 and (b) the total fees you have paid us in the 12 months immediately before the event giving rise to the claim.

We are not liable to you for any loss of profits, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, examination failure, or any indirect or consequential loss, however caused.

18. Suspension and termination by us

We may suspend or terminate your account, in whole or in part, without notice and without refund where:

  • you are in material breach of these Terms (including Sections 9, 10, and 11);
  • we reasonably believe your continued access poses a risk to the security, integrity, or lawful operation of the service or to other users; or
  • we are required to do so by law or by a competent authority.

19. Indemnity

You agree to indemnify and hold us harmless against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) we suffer or incur arising out of or in connection with (a) your breach of Sections 9, 10, or 11 of these Terms, or (b) any content you submit to the service in breach of Section 13.

20. Changes to these Terms

We may change these Terms from time to time. If the change is material we will give you reasonable notice (typically by email and by updating the “Last updated” date at the top of this page) before the change takes effect. If you do not agree to the change, your remedy is to cancel your account before the change takes effect; continued use after the effective date is your acceptance of the updated Terms.

21. General

These Terms (together with our Privacy notice and any plan-specific terms presented at checkout) are the entire agreement between you and us in relation to your use of Quava. If any provision of these Terms is held to be unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms; we may assign them to any successor to our business.

22. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute, except that, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

23. Contact

If you have any questions about these Terms, please contact us at team@quava.app.